Terms of Service
1. INFORMATION ABOUT US
1.1 This is the website of Paadivennad OÜ www.paadivennad.ee terms and conditions.
1.2 These terms (along with the documents referred to herein) describe the conditions under which we supply you with products (“Products”) through one of our ordering services (“Services”) listed on our website. Please read these terms carefully before ordering any Product from our website or submitting an order for any of our Services. You understand that by ordering any of our Products or Services, you agree to comply with these terms.
1.3 These Terms were last updated 2.03.2025 and these apply to sales to consumers.
1.4 If you use or order Products after we have published any changes, those changes will apply to you. You should ensure that you fully understand the Terms that apply to your visit to or purchase from our website before each use or order.
1.5 Please check the box to accept our terms before leaving the page. If you refuse to accept these terms, you will not be able to order Products from our website.
2. AVAILABILITY OF THE SERVICE
2.1 Our website is intended for use only by individuals residing in Estonia (“Served Countries”). Unfortunately, we are currently unable to accept orders from individuals outside of these Served Countries or from certain postal codes in small islands.
3. YOUR STATUS
By ordering from our website, you confirm that:
3.1. You are legally capable of entering into binding contracts;
3.2. You are at least 18 years old;
3.3. You are a resident of one of the Served Countries; and
3.4. You are accessing our website from that country.
4. PURCHASE AGREEMENT
4.1 All use of our website and purchases made from it are subject to these terms. After submitting an order on our website, you will receive an email notification confirming that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase Products from us through the Service. In accordance with our right of cancellation outlined in section 4.5 below, your order will be accepted and our agreement (“Agreement”) will be fulfilled when we deliver the Products to you.
5. OUR PRODUCTS
5.1 The images of Products on our website are for illustrative purposes only. Our Products may differ slightly from those presented on the website, and the food may vary in color or size. Product packaging may also differ from what is displayed on the website.
5.2 You are required to open and inspect the Products upon receipt and to store them correctly. You are also responsible for the preparation and cooking of our Products. We are not liable for any losses, spoilage, damage, or injury that arise due to the improper storage or preparation of our Products. We reserve the right not to satisfy any complaints submitted after the date of receipt of the package.
5.3 Our recipe cards mention allergens that may be present in our Products. However, you are responsible for checking our package and ensuring the safety of the ingredients to guarantee that the Product does not contain any allergens harmful to you. Our Products contain ingredients sourced from third-party suppliers who are responsible for the correct labeling of their ingredients. Although we rigorously check third-party suppliers before using them in accordance with our legal obligations, we do not accept liability for any damages, injuries, or losses resulting from incorrect labeling.
5.4 Products are subject to availability and prevailing market conditions. If the Products you ordered are not available, we may offer you a reasonable substitute. Our policy is to inform you of any substitutions via email prior to delivery, when possible, or to include an appropriate substitute product with the corresponding label in your order. If you are not satisfied with the substitute, you can contact us at the address info@paadivennad.ee. If we are unable to offer you a reasonable substitute for the missing Product (e.g., the Product is unavailable due to market conditions beyond our control), we may decide to compensate you for the missing Product in another way. In this case, you will have the option to exercise the rights set forth in section 13.
5.5 We offer our Products at different prices depending on the selected boxes and meals, and we also provide various boxes and plans. Products are sold to you at the prices that are current and displayed on our website at the time of placing your order. Please visit our website to check the latest offers.
5.6 Despite careful processing, small bones may occasionally be present in the product. The company shall not be held liable for any such occurrences. Consumers are advised to exercise caution when consuming.
6. VOUCHERS AND GIFT CARDS
6.1 We may offer gift cards, special offers, and other types of vouchers (“Voucher”), which require activation via email so that the owner can start receiving Products through our Service. The Voucher becomes valid from the moment it is paid for. All these terms apply between us and the Voucher owner when the Voucher owner redeems the Voucher by requesting the commencement of the Service.
6.2 The owner may use the Voucher only a predetermined number of times, and it must not be copied, reproduced, distributed, or printed either directly or indirectly in any form, nor stored in a data retrieval system without prior consent.
6.3 We reserve the right to revoke or deactivate any voucher (except paid gift cards) for any reason and at any time.
6.4 Vouchers can only be purchased from our website and not through any other website or communication channel. To use your Voucher, you must enter its unique code at the online checkout, and using this code confirms your acceptance of these terms and any other specific terms associated with the Voucher.
6.5 All discounts associated with the Voucher apply only to the price of the ordered Products and not to delivery fees, which are charged at standard rates.
6.6 Vouchers (including credits on your account) cannot be used to purchase additional fees or extra services. We reserve the right to exclude certain products or boxes from the use of Voucher codes.
6.7 Vouchers cannot be used for existing account credits.
6.8 We reserve the right to cancel Vouchers at any time. We also reserve the right to refuse Voucher codes if we suspect any fraud.
7. AVAILABILITY AND DELIVERY
7.1 For the purposes of these terms, Standard Delivery is defined as delivery to all mainland addresses in Tallinn (“Standard Delivery”). If you have questions about our delivery locations, please contact us at info@paadivennad.ee .
7.2 We reserve the right to deliver your package at any time on the delivery day specified in the dispatch confirmation.
7.3 Delivery is complete when our authorized courier company delivers the Products to the address you provided. If there is no one available to receive the shipment at your address, we or the authorized courier company will follow the delivery instructions you provided. If no secure instructions have been given, the order will be left at a location deemed secure by the authorized courier company.
7.4 We will strive to follow all delivery instructions you provide, but we cannot guarantee this.
7.5 The courier may attempt to contact you by phone to arrange the delivery of the shipment. The delivery person will use the phone number associated with your account, which may also be printed on the shipment label.
7.6 Paadivennad’s obligation to deliver the Products is fulfilled when the courier places the Products in a secure location you have specified or when the place where the Products are left is deemed secure by the courier.
7.7 If personal delivery of the Products is not possible and a secure location cannot be found, Paadivennad may deliver the package to a nearby household or business. A household or business is considered “nearby” if the recipient is in the same building as the original address. Additionally, the Products may be delivered to a recipient who is within walking distance of the delivery address (e.g., in the same building complex, across the street, or in an adjacent building). All the aforementioned nearby households and businesses are referred to as “Neighbors.”
7.8 The client will be notified of such delivery to a Neighbor via a delivery notice, email or phone call. If personal delivery or delivery to Neighbors is not possible, you must agree to the order being left unfulfilled.
7.9 Paadivennad will not attempt to deliver the shipment to you again. You are responsible for covering all costs associated with the unsuccessful delivery described above.
Paadivennad reserves the right to change the delivery time with prior notice. If we have left your Products in a secure location or another place deemed secure by the courier, and they are stolen or damaged, we will not be held responsible for this, but we may offer you a refund or other compensation at our discretion.
8. RISK AND ITS BEARER
8.1 If the delivery is made in accordance with the provisions of Section 8 (i.e., the client has signed for it, it has been left in a secure location specified by the client or deemed secure by the authorized courier company, or it has been delivered to a Neighbor when no secure location was available), then the client is responsible for any damage or loss of the package. Paadivennad is not liable for any breach, defect, or loss that may occur after the delivery.
8.2 You are fully responsible for any damage or loss arising from the ambiguity of the secure location you specified. Paadivennad is not obligated to assess the secure location beyond its general suitability.
8.3 Refusing to accept the Products does not exempt you from paying the Service fee. Paadivennad is not liable for any damages to the client related to the refusal to accept the shipment from the authorized courier company.
9. PRICE AND PAYMENT
9.1 The prices of the Products and delivery fees are reflected on our website when your order is placed, except in cases of obvious errors.
9.2 The prices of Products in all Serviceable Countries include value-added tax (VAT), where applicable.
9.3 The prices of Products and delivery fees may change at any time, but these changes will not affect orders for which a Dispatch Confirmation has already been sent.
9.4 Payment for all our Products and Services must be made by credit or debit card. We accept payments via Visa, Mastercard, and American Express. Payment can also be made via bank link where possible. When paying by bank link, you must click the “Return to Merchant” button on the bank page. Bank link payment methods include Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Slice in 3, and Liisi ID.
9.5 Payment information is securely stored by a third party to facilitate recurring payments for future orders. Further details are outlined in our privacy policy, which is available on our website. Paadivennad does not have access to full credit or debit card information.
9.6 The payment for the subscription order will be processed on the delivery date or within the following two days.
9.7 If the payment for your order fails, the Product may still be sent to you, and the sale will be considered completed.
9.7.1 In this case, Paadivennad will attempt to retry the payment notification using the recurring payment method.
9.7.2 It is your responsibility to ensure that there are sufficient funds in your account to pay for the orders or to update your payment details as necessary.
9.8 If our third-party payment service provider has new card details (for example, if your previous card expired, was lost, or stolen), they will be automatically updated in our system to process future payments for your orders. 9.9 The prices of Products and Services are indicated next to the products. All prices of goods sold in the online store are in euros. 9.10 Paadivennad OÜ is the data controller and forwards the personal data necessary for processing payments to the authorized processor Maksekeskus AS and Montonio Finance OÜ. Payments via bank link are mediated by Maksekeskus AS and Montonio Finance OÜ.
10. COLLECTION OF PAYMENTS
10.1 If the payment is not processed when Paadivennad attempts to retry, we reserve the right to collect the debt through alternative means, either directly or via a third-party debt collection agency.
10.2 Paadivennad may contact you via email, letter, phone call, or message to collect the payment.
10.3 If you fail to pay the outstanding invoice or do not contact Paadivennad within ten days after delivery, we may charge you an interest of 4% per annum, which is higher than our bank’s base interest rate at the time the debt was incurred. This interest will be calculated daily from the payment due date until the debt is paid in full, whether before or after a court judgment. You must pay the interest along with the principal amount owed.
10.4 If you do not pay your invoice or if we do not receive satisfactory assurance for payment, your contact details and order information may be transferred to a third-party debt collection agency. You will be responsible for paying all fees and expenses associated with this.
10.5 We reserve the right to suspend or terminate the provision of services to you if there is an outstanding balance on your Paadivennad account.
11. SUBMITTING CLAIMS
11.1 If, upon receiving the Products, you find that there are unordered, defective, or damaged packaged Products among them, you must immediately inform the intermediary. If you determine that the delivered Products are of poor quality and you do not accept them, you must return them to the courier.
11.2 If you are not satisfied with the quality of perishable goods that have a short shelf life, including products that must be stored at the temperature specified by the manufacturer, please contact us within 48 hours after receiving the Products via email at the address info@paadivennad.ee. For a claim regarding a defective Product, a photo of the poor-quality item must also be submitted. If you wish to submit a claim for defective or undelivered goods, it must be done within 24 hours of receiving the goods via email at the address info@paadivennad.ee or through the website chat.
11.3 If you submit a complaint later than 48 hours and/or do not provide a photo of the goods, we are not obligated to resolve the claim in your favor.
12. RETURNING GOODS
12.1 Since our products contain fresh and perishable food, the consumer does not have the usual 14-day right of return after receiving correctly processed and delivered goods.
12.2 Goods can only be returned in exceptional cases, including when delivery is delayed without prior notice by more than 24 hours, or in the case of a system failure that can be mutually identified and verified.
13. OUR REFUND POLICY
13.1 If you are not satisfied with your order for legitimate reasons, such as not receiving everything you ordered, the box being damaged, or the box not arriving, we offer you a proper refund if you can prove that the box you paid for was not delivered as it should have been.
14. WARRANTY
14.1 We guarantee that the Product purchased from us through our website will, upon delivery, correspond to its description, be of satisfactory quality, and be suitable for all reasonable purposes for which such products are usually purchased. This is subject to the provisions outlined in point 5.
15. OUR LIABILITY
16.1 According to point 14.1, if we do not fulfill these conditions, we are only obligated to pay you the purchase price of the Products.
15.2 Nothing in this agreement limits our liability:
15.2.1 for death or personal injury caused by our negligence;
15.2.2 for fraud or fraudulent misrepresentation;
15.2.3 regarding other matters where the exclusion or attempt to exclude our liability is unlawful.
16. INTELLECTUAL PROPERTY RIGHTS
16.1 We own all intellectual property rights to the materials registered or unregistered and published on our site. These works are protected by copyright laws, and all such rights belong to us.
16.2 You may print one copy and download extracts of all pages for personal use. You must not use any part of our copyrighted materials for commercial purposes without obtaining permission from us and our licensors.
16.3 If you post comments about Products or Services on any website, blog, or social media network (Comment Section), you must ensure that such comments reflect your fair opinions. By ordering our Service, you irrevocably authorize us to use your comments on our website and in any advertising or social media publications that we may create or contribute to.
17. EVENTS OUTSIDE OUR CONTROL
17.1 We are not liable for any failure to perform or delay in the performance of any of our contractual obligations caused by events that are outside our reasonable control (“Force Majeure”).
17.2 Force Majeure includes any act, event, non-occurrence, inactivity, or accident that is outside our reasonable control and specifically includes (without limitation) the following:
17.2.1 Strikes, lockouts, or other industrial actions;
17.2.2 Civil disturbances, riots, invasions, terrorist attacks or threats of terrorist attacks, war (declared or undeclared), or the threat of war or preparations for war;
17.2.3 Fires, explosions, storms, floods, earthquakes, landslides, epidemics, or other natural disasters;
17.2.4 The impossibility of using railways, shipping, aircraft, road transport, or other public or private transport services;
17.2.5 The impossibility of using public or private telecommunications channels; and
17.2.6 Any government laws, regulations, or restrictions.
17.3 Our performance under any Agreement shall be deemed suspended for the duration of the Force Majeure event, and the time for our performance shall be extended by that period. We will make reasonable efforts to end the Force Majeure occurrence or to find a solution to fulfill our contractual obligations despite the Force Majeure.
18. SEVERABILITY
18.1 If any of these terms or any provision of the Agreement is deemed invalid, void, illegal, or unenforceable by any competent authority, it shall not affect the validity of the other provisions, which shall remain in full force and effect as permitted by law.
19. ENTIRE AGREEMENT
19.1 These terms and all documents expressly referred to herein constitute the entire agreement between us and replace all prior discussions, correspondence, negotiations, agreements, mutual understandings, and arrangements related to any Agreement.
19.2.2 We all acknowledge that in entering into the Agreement, neither of us relies on any representations or warranties (whether made innocently or negligently) that are not stated in these terms or in the documents referred to herein.
19.3.3 We all agree that the only liability in relation to the representations and warranties set out in this Agreement (whether made innocently or negligently) is liability for breach of the Agreement.
19.4 Nothing in this clause limits or excludes liability for fraud.
20. OUR RIGHT TO AMEND THESE TERMS
20.1 We have the right to review and amend these terms from time to time to reflect changes in market conditions affecting our business, technological changes, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system capabilities.
20.2 The principles and terms applicable to you are those in effect at the time you order Products from us, unless laws or governmental authorities require changes to those principles or terms (in which case they will apply to your previously submitted orders) or if we notify you of changes to those principles and terms before sending the Shipping Confirmation (in which case we shall assume you agree to the changes unless you notify us otherwise within seven working days of receiving the Products).